If the FAQ below does not address your question, please
email us at info@life-alarm.com
or call us toll free at (800) 780-5433.
How long will it take to receive my Life Alarm System?
It should take no longer than
3 business days. If you need your system immediately,
Life Alarm can ship out your system over night excluding
weekends and holidays. An over night shipping charge is
an additional $30.00.
How is the Life Alarm system installed?
The Life Alarm system is easily
self installed and is just like hooking up an answering
machine. We also send along a step by step instruction
booklet with a toll-free technical support phone number.
What happens if the power goes out at my home?
The Life Alarm System has a rechargeable
back-up battery that will keep your Life Alarm operating
for up to 18 hours. Once your power is restored, the back-up
battery automatically recharges for a possible outage
in the future.
Do I speak into the pendant?
No. The Life Alarm base unit is
the only device that will pick up with two-way-voice.
What is two-way-voice?
Two-way-voice is where the Life
Alarm operator can talk to the subscriber and the subscriber
can talk back to operator via the Life Alarm system.
What if the Life Alarm operator can't hear me?
The Life Alarm operator treats
every signal as an emergency unless you tell them no emergency
exists.
How far away from the base system will the pendant
work?
The pendant will communicate with
the base approximately 300 feet away. The system will work
up to 300 ft depending on the structure of the home.
What if I accidentally press the button on my system
or pendant?
When the monitoring center responds,
just tell them you pressed the button by mistake.
Is there any contract obligation?
No. You may cancel your service
at any time.
Is this service paid for by any insurance, Medicare
or Medicaid?
No. Any coverage you may be entitled
to must be arranged between you and your carrier.
How often should I test the system?
The system will run its own test
every month, however you may test it whenever you feel
the need to.
